Knowledge of room availability at all times, for future and present dates. Register and checkout guests accurately and in a timely manner.Īnswers inquiries pertaining to hotel policies and services.īe able to handle cash, checks, or credit cards from guests and record transactions.īe able to assign, select, and do room changes in a complete, accurate, and timely manner.Īdhere to all 4 Star / 4 Diamond standards. Previous 3 Star / 3 Diamond hotel experience a plus.Ībility to deal with difficult situations.Ībility to add, subtract, multiply, and divide in all units of measure.
Reading, writing and oral proficiency in English.Īble to remain calm and professional in a busy environment. Reports directly to Assistant Hotel Managers / Hotel Manager. Including, resolving problems arising from guest complaints, reservations, room assignment activities, and unusual requests. Responsible for registering and settling of guest accounts.
